SILKS FURTHER INFORMATION
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MANUFACTURE
Our silks are produce using the traditional Jacquard looms of the Gainsborough Silk Weavers of Suffolk. Our designs have a consistent Silk Warp thread, which we have combined with different wefts to create the various designs, weights, colours and type of finish.
UNIFORMITY
The manufacturing process remains a very hands on process with potential variations of threads used. We cannot therefore always guarantee complete uniformity particularly between batches. If this is of concern, please contact us to discuss this in more detail ahead of ordering.
DELIVERY TIME
Ex stock will be a maximum of 5 days. If not in stock, we advise that a guide minimum time of 4 weeks from finalisation of order to dispatch should be allowed. As this is a relatively small production facility, at certain times they can get busy and it is worth making sure goods are ordered as far in advance as possible.
ORDERING
Confirmation of order can be covered by an exchange of pre-order paperwork. All orders will require full settlement of a proforma invoice. Finalisation of order and commitment to supply will only be confirmed following settlement of the proforma invoice or when all necessary production details are received by us, whichever is later.
CONFIRMATION OF ORDER
All pro forma invoices shall be an offer by us to sell the goods subject to these terms and conditions. The pro forma invoice, together with these terms and conditions, shall form the “Agreement” between us.
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QUANTITIES
Because of the potential for uniformity issues between batches and the manufacturing times involved, it is recommended that you err on the side of caution when ordering.
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PRICES AND CARRIAGE
All prices quoted directly or on our Price Lists will exclude VAT or other UK Sales Taxes. They will exclude any import or export duties where applicable. They will also exclude carriage charges, which can be quoted at time of order once delivery address and all other information becomes available. All taxes will be chargeable in accordance with current UK guidelines.
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ORDER ACCEPTANCE
You should unpack and inspect your order immediately on delivery. Within 3 days of delivery please give notice in writing if any of the goods are not in accordance with the written order, damaged or defective.
No claims for faulty fabrics or wallpapers can be made after the fabrics or wallpapers have been cut or hung.
We cannot accept claims for non-delivery of the order unless notified in writing within 5 days of the agreed delivery date.
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ORDER AMENDMENTS AND CANCELLATIONS
Cancellations or amendments of orders must be confirmed in writing whereupon we will endeavour to cancel or amend the order accordingly. If you need to increase your order, additional meterage will be cut from the same roll of fabric or provided from the same batch of wallpaper where possible. If this is not possible, for orders of 5 yards/metres or more, it is recommended that you request a CFA. Your order cannot be cancelled or amended without our agreement if we have already cut the fabric from stock or put the order in to production.